Resume

IT Manager/Senior Network Engineer (2012-present)

Kotz Sangster Wysocki P.C. | Detroit, MI

Server and Network Infrastructure

• Fully virtualized an aging and failing server infrastructure to stabilize functionality.

• Automated the imaging of the entire laptop/desktop infrastructure to improve rollouts.

• Designed and built a virtual desktop environment to support both office and remote employee needs which proved invaluable in a pandemic.

• Improved stability throughout the network by implementing improved server and network designs.

• Improved overall network uptime to 99%.

• Produced detailed plans for seamless implementations and upgrades.

• Built the Datacenter environment and Disaster Recovery Center from scratch.

• Automated as much as possible to facilitate two people supporting a company of over 100.

• Successfully deployed network overhaul of both wired and wireless networks for 10 locations, completing project 6 months ahead of anticipated deadline.

• Sought comparative pricing from all vendors and contracts to ensure fair pricing and quality services were rendered.

• Aggressively negotiated with ATT and Comcast to reduce yearly network connectivity costs down 50% while getting faster and better services at each location.

• Replaced aging firewall infrastructure to increase performance while simplifying deployment, management, failover, and improving network visibility.

• Developed and managed maintenance, repair and replacement schedules for all devices in the network.

• Supported and maintained EMC, Cisco, VMWARE, Linux, and Windows Servers.

• Managed desktop employees including hiring, reviews, terminations and day-to-day operations.

Network and Endpoint Security

• Identified and mitigated multiple security risks through implementation NIST and PCI standards and using new security protocols and practices for a large multi-site network.

• Implemented network and security monitoring using industry standard SEIM.

• Used various tools to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.

Management Responsibilities

• Produced, maintained and worked within a yearly budget.

• Leveraged consultants to improve project timelines while maintaining budgetary requirements.

• Implemented a helpdesk to field first level issues.

• Implemented new policies, procedures, and documentation to allow helpdesk agents to perform their duties more efficiently.

• Leveraged consultants to improve user experience while maintaining budgetary requirements.

IT Manager (2011-2012)

John Deere Landscapes | Troy, MI

• Identified and mitigated multiple security risks through implementation of new security protocols and practices for a large multi-site network.

• Improved stability throughout by implementing improved server and network design.

• Produced detailed plans of action for seamless implementations and upgrades.

• Automated previously manual, time-consuming processes to increase team efficiency.

• Managed and maintained Windows 2K3, 2K8 and VMWare infrastructure servers.

• Improved helpdesk response times and accountability through reporting and procedures.

• Leveraged consultants to improve user experience while maintaining budgetary requirements.

Voice Over IP Engineer/Converged Network Engineer (2009-2011)

Netarx | Auburn Hills, MI

• Working directly with customers to plan and implement major network design changes and provide crucial second and third level support to other senior network engineers.

• Developed and implemented maintenance and repair schedules for large multi-site corporate networks.

• Working within tight deadlines and rigorous requirements, I enhanced customer network infrastructures and operability through innovative design strategies.

• Supported and maintained Cisco Voice, Network and VPN technologies in multiple large scale corporate infrastructures.

• Working closely with clients to repair and update systems while maintaining the optimal up-time for their networks.

• Key Results: Identified and mitigated security risks through implementation of new security protocols and practices.

• Improved stability throughout supported networks by implementing QOS, and monitoring.

• Produced detailed plans of action for seamless implementations and upgrades.

• Automated previously manual, time-consuming processes to increase team efficiency.

• Managed and maintained Windows 2008 and Linux backend infrastructure servers.

• Supported hundreds of networks while on the ROCS team.

VoIP Analyst/Converged Network Engineer/Monitoring Specialist (2007-2009)

Analysts International | Auburn Hills, MI

• Managed and maintained the monitoring systems of the Voice and Data NOC.

• Developed and implemented maintenance and repair schedules for large multisite corporate networks.

• Supported and enhanced network infrastructure and operability.

• Supported and maintained Cisco Voice technologies in multiple large scale corporate infrastructures.

• Worked closely with clients to repair and update systems while maintaining the optimal up- time for their networks.

• Key Results: Provided crucial second level support for Cisco Voice and Network products.

• Automated time-consuming processes to increase group efficiency and profitability.

• Produced reports to identify and mitigate potential gaps in network security and availability.

• Managed and maintained Windows 2003 and Linux backend infrastructure servers.

Telecommunications/Network Analyst/Desktop Technician (2005-2007)

Perot Systems | Detroit, MI

• Managed and maintained numerous legacy telecom systems in a manufacturing plant environment at Severstal Steel.

• Implemented new technology to support the customer's needs while reducing costs.

• Supported the needs of several hundred network and desktop users throughout a multi-site organization in a manufacturing plant environment.

• Key Results: Introduced a Cisco VoIP solution that reduced costs throughout the mill and office space.

• Served on a team that supported the entire desktop and printer environment.

• Supported an aging voice and data network infrastructure while helping to bring new network technology into production.

Support Technician (2001-2005)

Analysts International | Auburn Hills, MI

Provided first level support with a team of dedicated individuals for crucial desktop and network support to multiple international corporations.

• Developed streamlined documentation and procedures that decreased human errors and improved customer satisfaction.

• Gained key knowledge in customer support and satisfaction.

• Supported all accounts the company serviced as the midnight weekend technician.

• Configured new employee work stations, including all hardware, software and peripheral devices.