Resume
Experience
Director of IT\Security Architect (2012-present)
Kotz Sangster Wysocki P.C. | Detroit, MI
Network and Endpoint Security
Implemented NIST standards
Developed and implemented Cybersecurity, Computer, and Network policies and controls
Regularly tested security measures
Routine threat hunting and analysis
Threat remediation and root cause analysis
Improved physical security measures across all branches
Implemented SIEM for log collection and analysis
Designed and Implemented IAM, SSO and 2MFA for all platforms
Passed multiple security audits for PCI, HIPAA, GLBA, ITAR, etc.
Audited Vendors for compliance with our policies
Server and Network Infrastructure
Fully virtualized an aging and failing server infrastructure to stabilize functionality.
Automated the imaging of the entire laptop/desktop infrastructure to improve roll-outs.
Designed and built a virtual desktop environment to support both office and remote employee needs which proved invaluable in a pandemic.
Improved overall network uptime to 99%.
Produced detailed plans for seamless implementations and upgrades.
Built the data center environment and Disaster Recovery Center from scratch.
Successfully deployed network overhaul of both wired and wireless networks for 10 locations, completing project 6 months ahead of anticipated deadline.
Sought competitive pricing from all vendors and contracts to ensure fair pricing and quality service.
Aggressively negotiated with ATT and Comcast to reduce yearly network connectivity costs down.
Replaced aging firewall infrastructure to increase performance while simplifying deployment, management, failover, and improving network visibility.
Developed and managed maintenance, repair and replacement schedules for all devices in the network.
Supported and maintained EMC, Cisco, VMWARE, Linux, and Windows Servers.
Management Responsibilities
Produced, maintained and worked within a yearly budget.
Leveraged consultants to improve project timelines while maintaining budgetary requirements.
Implemented a help desk to field first level issues.
Implemented new policies, procedures, and documentation to allow help desk agents to perform their duties more efficiently.
Leveraged consultants to improve user experience while maintaining budgetary requirements.
IT Manager (2011-2012)
John Deere Landscapes | Troy, MI
Identified and mitigated multiple security risks through implementation of new security protocols and practices for a large multi-site network.
Improved stability throughout by implementing improved server and network design.
Produced detailed plans of action for seamless implementations and upgrades.
Automated previously manual, time-consuming processes to increase team efficiency.
Managed and maintained Windows 2K3, 2K8 and VMWARE infrastructure servers.
Improved help desk response times and accountability through reporting and procedures.
Leveraged consultants to improve user experience while maintaining budgetary requirements.
Voice Over IP Engineer/Converged Network Engineer (2009-2011)
Netarx | Auburn Hills, MI
Working directly with customers to plan and implement major network design changes and provide crucial second and third level support to other senior network engineers.
Developed and implemented maintenance and repair schedules for large multi-site corporate networks.
Working within tight deadlines and rigorous requirements, I enhanced customer network infrastructures and stability through innovative design strategies.
Supported and maintained Cisco Voice, Network and VPN technologies in multiple large scale corporate infrastructures.
Working closely with clients to repair and update systems while maintaining the optimal up-time for their networks.
Key Results: Identified and mitigated security risks through implementation of new security protocols and practices.
Improved stability throughout supported networks by implementing QOS, and monitoring.
Produced detailed plans of action for seamless implementations and upgrades.
Automated previously manual, time-consuming processes to increase team efficiency.
Managed and maintained Windows 2008 and Linux back end infrastructure servers.
Supported hundreds of networks while on the ROCS team.
VoIP Analyst/Converged Network Engineer/Monitoring Specialist (2007-2009)
Analysts International | Auburn Hills, MI
Managed and maintained the monitoring systems of the Voice and Data NOC.
Developed and implemented maintenance and repair schedules for large multi-site corporate networks.
Supported and enhanced network infrastructure and stability.
Supported and maintained Cisco Voice technologies in multiple large scale corporate infrastructures.
Worked closely with clients to repair and update systems while maintaining the optimal up- time for their networks.
Key Results: Provided crucial second level support for Cisco Voice and Network products.
Automated time-consuming processes to increase group efficiency and profitability.
Produced reports to identify and mitigate potential gaps in network security and availability.
Managed and maintained Windows 2003 and Linux back end infrastructure servers.
Telecommunications/Network Analyst/Desktop Technician (2005-2007)
Perot Systems | Detroit, MI
Managed and maintained numerous legacy telecom systems in a manufacturing plant environment at Severstal Steel.
Implemented new technology to support the customer's needs while reducing costs.
Supported the needs of several hundred network and desktop users throughout a multi-site organization in a manufacturing plant environment.
Key Results: Introduced a Cisco VoIP solution that reduced costs throughout the mill and office space.
Served on a team that supported the entire desktop and printer environment.
Supported an aging voice and data network infrastructure while helping to bring new network technology into production.
Support Technician (2001-2005)
Analysts International | Auburn Hills, MI
Provided first level support with a team of dedicated individuals for crucial desktop and network support to multiple international corporations.
Developed streamlined documentation and procedures that decreased human errors and improved customer satisfaction.
Gained key knowledge in customer support and satisfaction.
Supported all accounts the company serviced as the midnight weekend technician.
Configured new employee work stations, including all hardware, software and peripheral devices.
Technical Skills
ISC2 CISSP
Cybersecurity Policy documentation and Implementation
Risk mitigation planning
SEIM integration
Infrastructure planning and design
Automation tools and scripting
Firewalls and endpoint security
Disaster Recovery design
Server SAN, WAN and Network configuration
Project management
Process development
Expense analysis
Project coordination
Relationship building
Reporting and documentation
Configuration of telecommunications systems
Cisco wireless, routers and switches
Certifications
ISC2 CISSP # 2337577
Michigan Notary Public #
Michigan Private Investigator ID: 3701206988
FBI Infragard Member since 2014
Education & Training
Wayne County Community College 2004-2006
Computer & Electrical Engineering
University of Michigan, Dearborn 2000-2002
Computer & Electrical Engineering